Terms and conditions for use of the website – RoyalEstate.bg
(Royal Estate BG – Real Estate Agency)
Terms of Use
Actuality: 01.04.2022
This document (“Terms”) contains the Terms of Use of the website www.RoyalEstate.bg (“Website”). Please read them carefully. By using the site, you agree to these Terms.
In connection with the provided Services, ROYAL ESTATE BG (REA INTERNA LTD) processes personal data in accordance with the Privacy Policy (“Policy”), which is an integral part of these Terms.
By submitting an ad on the Site, you agree to the Terms of Submission, part of the Terms.
1. General terms
1.1 REA INTERNA LTD with office address Varna, 76g Tsar Osvoboditel Blvd., UIC: 203461823 provides to clients (“Clients”, “Users”), through the site RoyalEstate.bg information services (“Services”), related to the search and supply of real estate (“Offers”) and real estate transactions.
1.2 In order to use the Services, you warrant that you are at least 18 years of age and able to enter into a contract under the Terms set forth herein.
1.3. The site provides an information array with electronic records (“offers for supply” and “search requests” for real estate), corporate information, our own and foreign materials in the form of articles and news, statistical and geographical information from external sources, our own statistical information for average prices of properties in Bulgaria, images, graphics, other materials related to the subject of activity of Royal Estate BG.
1.4. The offers for offering and the requests for real estate search are collected, processed and entered into a database by the real estate agents, consultants and administrators of Royal Estate BG, as well as by third party Users, through the provided forms for submitting private ads.
1.5. The information comes from Royal Estate BG’s Clients on the occasion of the brokerage activity carried out by Royal Estate BG in real estate transactions.
2. Responsibilities
2.1. We (Royal Estate BG) strive to maintain the most accurate and up-to-date information on the Site, but due to the dynamics and diversity of the information offered, as well as the fact that the information is often provided by third parties at their own risk, users of the Site agree that this (maintaining the most accurate and up-to-date information) is not always possible. Therefore, Royal Estate BG assumes no responsibility for the accuracy and completeness of the information and Services, and reserves the right to provide the user with corrected information upon specific request.
2.2. You (as a User) undertake to provide correct data when using the services in connection with filling in the contact forms on the Site. In case of inaccuracy in the data, you are not entitled to use the Services until its removal.
2.3. By filling in any of the contact forms on the site, by clicking the SEND button, you agree to the Terms, giving your explicit consent to contact you at the specified phone number, as well as to receive e-mails from Royal Estate BG in the form of e-mai. In each email sent to you, you have the option to opt out of receiving emails.
2.4 The real estate prices announced on the site can most often be changed and do not give rise to a binding offer for a real estate transaction.
2.5. The site allows you to publish ads for search and supply of real estate. Ads and their content must comply with the Terms of Posting Ads.
2.6. Royal Estate BG assumes no responsibility for any losses, damages, damages, adverse consequences and lost profits in connection with the use of the site.
2.7. You may not use in any way, copy, modify or distribute content that does not belong to you, for purposes other than or incompatible with the use of the Services and the purpose of the Site, without the express prior written consent of Royal Estate BG and / or to the respective third parties.
3. Right to change
3.1. Royal Estate BG reserves the right to add new Services, functionalities and rules for use of the Site, to change or remove existing ones without the need for prior notice or consent of users.
3.2. These Terms may be changed in connection with the development, addition of new, change or termination of existing Services or legislative changes. When making changes, they will be brought to your knowledge and published here.
3.3. Due to the fact that the Services may be used only in accordance with these Terms, in case you do not agree with them, you must not use the Site.
4. Ownership rights
4.1. All information from the Royal Estate BG database, including offers for offers and requests for real estate search (including text content, images, graphics, photos, files, etc.) is the property of REA INTERNA LTD.
4.2. The disposal of the property rights is done with the explicit written consent of Royal Estate BG.
4.3. When publishing foreign content, we make every effort to clarify intellectual property rights over photos, text, graphics and functionality. We apologize if we have not been able to identify and contact the author of the materials we use in advance.
4.4. In case of claims for copyright on content, the applicant is obliged to notify Royal Estate BG, specifying the object of copyright and submit documents for ownership of the object. In a request for removal of content subject to copyright, made under the terms of the previous sentence, Royal Estate BG will comply with the wishes of the author.
5. Links to other sites
5.1. Royal Estate BG provides an opportunity for all interested parties to create links to Royal Estate BG’s sites without requesting prior notice or permission.
Royal Estate BG may request the termination of a connection if a technique has been used for it to recreate a certain part of Royal Estate BG’s sites as the own of the persons using the connection, without the prior consent of Royal Estate BG.
6. Order for inspection of real estate through the site
6.1. From the “Sell Property” button, you can place an order for viewing by filling out the contact form. Before submitting the viewing order, you must agree to the Terms and Conditions. By clicking the “Send” button and confirming the email you received, you make an electronic statement, which commits Royal Estate BG to organize an inspection of the property you specified. You accept that the electronic statements to Royal Estate BG and the electronic statements from Royal Estate BG to you will be considered signed with an electronic signature in accordance with Art. 3 (10) of Regulation (EU) № 910/2014, by hand signature. The authorship of these statements will be established by the order of art. 13, para. 1 in connection with art. 13, para. 4 of the Electronic Document and Electronic Certification Services Act (EDESA).
6.2. According to Art. 5 of ZEDEUU You agree to receive electronic statements from Royal Estate BG, in electronic form.
PERSONAL DATA PROTECTION POLICY
Please read this document carefully. It contains the Privacy Policy of the Users of the Site (“Policy”) and is an integral part of the Terms of Use of the Site. If you do not agree with the Policy, you may not use the Site.
REA INTERNA LTD with address of management: Varna, 76g Tsar Osvoboditel Blvd., UIC: 203461823, (REA INTERNA LTD) as a Real Estate Broker, performing commercial activity by occupation, namely mediation in real estate transactions, requires stores and processes personal data of Clients wishing to use Services from Royal Estate BG and users of the Site (Users / Data Subjects) for the purposes of their service.
In the event that you do not wish to provide your personal data, you disagree with our Policy, which means that you may not use the Royal Estate BG Services.
In order to provide the Services on the site www.RoyalEstate.bg stores and processes data of Users, as well as the results of this processing, in accordance with this Policy.
1. Persons for whom Royal Estate BG stores and processes data
1.1. In connection with the provided Services, Royal Estate BG processes information regarding the following Data Subjects:
a. Users – users of the Site;
b. Users – made inquiries (by calling a phone or using any of the contact forms on the site);
c. Users who have sent correspondence to Royal Estate BG;
d. Clients wishing to use Royal Estate BG Services.
2. Information provided to us by you as a User
2.1. You can use the Services provided through the Site, using the contact forms with Royal Estate BG, where we clearly indicate the mandatory fields for providing personal data, without which it is impossible to provide our Services – these are name, phone number, email address.
2.2. Royal Estate BG stores and processes information about personal data received through the contact forms on the Site, by phone calls or by sending correspondence by e-mail.
2.4. Royal Estate BG stores and processes the information about the email address of the User, received through the subscription form on the Site, where the User (Data Subject) has the opportunity to subscribe in order to receive email notifications (Notifications) for new or updated ads (real estate offers), according to selected search criteria.
The user can terminate his subscription by pressing the cancel button, which is available in each received e-mail.
2.5. The site allows the User to save selected ads (offers for offers and requests for real estate search), which is easy to view at a later time from the page “Notebook”. The notebook is personal for the User. In it you can at any time add or delete added ads.
In connection with this functionality of the Site, Royal Estate BG stores information about the so-called Cookie or “cookies”.
2.6. The site saves information about previous searches of the User, as well as about already viewed ads. In these cases, Royal Estate BG uses cookies to show you quick links to repeat searches and offers already made.
You can read more about cookies below in “Information about logs, cookies and internet beacons”.
3. Purposes for which we process personal data
3.1 Royal Estate BG collects, uses and processes the information described above in order to:
a. providing the information requested by the User for real estate and related information services;
b. concluding contracts for intermediary services, namely:
Contract for mediation to sell real estate,
Brokerage agreement for the purchase of real estate,
Real estate brokerage agreement,
Real estate brokerage agreement.
c. conducting inspections of real estate and providing information about real estate, the formation of as follows:
Order – Protocol for inspection of real estate;
Protocol for providing information.
d. for acceptance and processing of received offers, signals, complaints, requests and other correspondence;
e. for fulfillment of legal obligations related to requirements for storage or provision of information in connection with an order by competent state or judicial bodies.
4. The information we process and store
4.1. On the occasion of carrying out its main activity, Royal Estate BG collects and processes information related to the demand and supply of real estate, and for these purposes Royal Estate BG’s agents and administrators enter in the corporate database information submitted by users as follows:
a. when searching for a property: name, telephone, e-mail, budget (approximate price of the transaction), characteristics of the searched property;
b. when offering a property: name, telephone, e-mail of the owner, address of the property, sale price or monthly rent, main characteristics of the property, according to the corporate requirements for entering specific information in the database;
c. when concluding Mediation Contracts: name, telephone, e-mail, permanent address, ID card number, PIN;
d. for conducting real estate inspections and providing real estate information: name, telephone, e-mail, permanent address, ID card number, PIN;
e. for documenting contractual relations, (by concluding Preliminary contracts for purchase and sale of real estate under Art. 19 of the CPA, Lease Agreements, Guarantee Agreements, Deposit Agreements, Agreements, various types of Annexes and other documents on commercial activity of Royal Estate BG): name, telephone, e-mail, permanent address, ID number, PIN;
f. when considering job applications: names of the candidates, telephone, e-mail for contact, biographical data;
g. for the purposes of personnel and accounting activity: name, telephone, e-mail, permanent address, ID card number, PIN;
4.2. Royal Estate BG does not collect or store sensitive personal data from the special category within the meaning of Art. 5 of the Personal Data Protection Act, namely those which:
a. reveal racial or ethnic origin;
b. disclose political, religious or philosophical beliefs, membership in political parties or organizations, associations with religious, philosophical, political or trade union goals;
c. relate to health, sexual life or the human genome.
5. Security
5.1. Royal Estate BG works to protect the confidentiality and security of the information she receives in the course of her work. Access to this information is limited and there are policies and procedures designed to protect the information from loss, misuse and misrepresentation.
6. Use of the collected information
6.1. Royal Estate BG uses the provided information only on the occasion of carrying out its activity and for the purpose of carrying out the real estate transactions desired by the consumers and the clients and carrying out its activity.
7. Terms for storage of information and personal data
7.1. Registration data (such as name, surname, e-mail address) and IP address – are stored indefinitely until they are deleted by you
7.2. Subscriptions for receiving ads with selected criteria – for the period for which the subscription is active until its termination. The subscription can be terminated at any time.
7.3. Quick searches and last viewed offers – until you delete them
7.4. “Cookies” – until they are deleted by you or within 6 months of the last use of the Site
7.5. System logs (may contain information such as: date and time, IP address, URL, browser version and device version information) – for up to 1 year.
7.6. Copies of the database (Backup) – up to 30 days.
7.7. Correspondence, complaints and signals, requests, incl. by e-mail – for up to 5 years.
7.8. Records of incoming phone calls through Royal Estate BG’s contact center – up to 3 months.
7.9. Curricula vitae and related documents of candidates for work in Royal Estate BG – up to 1 month from their submission;
7.10. Activity contracts, including Mediation Contracts – up to 5 years.
7.11. The specified terms can be changed, according to the requirements of the current legislation.
7.12. When resolving disputes and conducting court cases, it is possible to keep data for longer than the specified terms – until the final conclusion of the dispute and court proceedings.
8. Providing information
8.1. Royal Estate BG does not provide on any occasion to third parties information representing personal data of users, except with their explicit consent and in the case provided by law.
8.2. In order to carry out the desired real estate transactions by consumers who have submitted offers for real estate, Royal Estate BG has the right to provide third parties with a descriptive description of these properties, prepared according to the rules of corporate practice of Royal Estate BG and displayed in the public part of Site.
9. Your rights with respect to the personal data you have provided to Royal Estate BG
9.1. Users have the legal right to request details of the personal information we hold about them. Royal Estate BG allows you to keep your personal information accurate and up to date. At any time, you may want Royal Estate BG to correct, delete or restrict the processing of your personal data. You may want to obtain confirmation of whether your personal data is processed by Royal Estate BG, as well as gain access to rectify your personal data, exercise your right to data portability or withdraw your consent to the storage and processing of your personal data.
9.2. In the above cases, you must submit a request through the main contact form on the Site.
9.3. When deleting personal data provided in connection with Royal Estate BG’s offers for real estate offers and search requests, the number of the respective offer/request and its content will remain in our database, as well as information about the date of deletion of your personal data.
9.4. Upon receipt of a request for deletion of personal data or an objection to the storage and processing of Royal Estate BG, we will consider your request and, if justified, we will comply with it. If we believe that there are compelling legal grounds for the storage and processing of your personal data or that these actions are necessary to protect our rights, we will inform you.
10. Information about logs, cookies and internet beacons
10.1. The site collects standard information about Internet logs, including your IP address, browser type and language, access time and reference website addresses. To ensure that the Site is well maintained and to ensure better navigation, we or our service providers may use cookies (small text files stored in the user’s browser) or Internet beacons, web beacons) (electronic images that allow the Website to count visitors to a particular page and access certain cookies) to collect aggregated data.
10.2. We do not collect and store individual (non-aggregating) cookies. More detailed information about cookies and their functionality can be found HERE.
10.3. Whenever you use the Site, information (information about the language, country and pages previously visited) may be collected using cookies or other technologies. The use of the collected cookies is very limited and is related to technical purposes (the functionality of the Site). Cookies are stored for up to 5 years in accordance with international NAI standards.
10.4. The information collected with cookies cannot be linked to a specific person. By using this Site, you agree to the use of cookies.
10.5. You can use your browser settings to delete and / or disable the receipt of cookies from a particular or all sites. You can learn more about this HERE.
11. Social media and platforms
11.1. You may want to participate in various blogs, forums and other social media platforms that are offered by Royal Estate BG or that we provide. All personal data or other information you share on Social Media Platforms may be read, collected and used by other users of the Social Media Platforms over which we have only partial or no control. Therefore, we are not responsible for the use, misuse or misappropriation by other users of any personal data or other information that you share on Social Media Platforms.
11.2. The link to the third party website should not be construed as a confirmation by Royal Estate BG of the level of personal data protection on the third party platform. Royal Estate BG makes no representations or warranties as to how user data is stored or used on third-party servers. We encourage you to review the privacy statements of each third-party site linked to our site to determine how they use your personal information.
12. Protection of the personal inviolability of children
12.1. This website is not intended for children. We understand the importance of protecting information for children, especially in the online environment, and we have no policy to intentionally collect or maintain information about persons under the age of 18.
13. Continuity of actions related to confidentiality and protection of personal data
13.1. Royal Estate BG undertakes to observe and apply the measures for confidentiality and protection of the information continuously, as part of its activity.
13.2. If necessary, Royal Estate BG may change the Privacy Policy. If changes are made to this statement, please note that it may take up to 30 days before new privacy practices are introduced. In this sense, all changes in the conditions for confidentiality and protection of personal data will be reflected in this document. Check this page periodically if you want to monitor changes.
14. Personal Data Protection Officer
Questions and requests in connection with your rights to protection of your personal data, you can send to the Data Protection Officer at: Varna, 76g Tsar Osvoboditel Blvd., UIC: 203461823, Email: info@royalestate.bg
